Terms of service
GENERAL TERMS AND CONDITIONS (AGB)
1. SCOPE AND PROVIDER
These Terms and Conditions apply to all orders placed via the online store “Nata Egle®”.
The provider of this online store is:
Lami Cosmetics S.à r.l.
296, rue de Neudorf
2222 Luxembourg
Luxembourg
Commercial Register: R.C.S. Luxembourg B278134
VAT ID: LU35167233
Email: contact@lamicosmetics.lu
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2. CONCLUSION OF CONTRACT
The presentation of products in the online store does not constitute a legally binding offer but an invitation to place an order.
By placing an order, you make a binding offer to purchase the selected goods. The contract is concluded when we accept your order via email confirmation.
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3. PRICES AND PAYMENT
All prices are stated in EURO (€) and include applicable VAT.
Shipping costs and any additional charges are displayed separately before checkout.
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4. SHIPPING AND DELIVERY
Goods are shipped from our warehouse in:
Vilandes iela 12
LV-1010 Riga
Latvia
Delivery times are indicated on the product page and are non-binding estimates.
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5. RIGHT OF WITHDRAWAL
### 5.1 Withdrawal period
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.
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### 5.2 Exercise of the right of withdrawal
To exercise your right of withdrawal, you must inform us:
Lami Cosmetics S.à r.l.
Email: contact@lamicosmetics.lu
by means of a clear statement (e.g. email) of your decision to withdraw from this contract.
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### 5.3 Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, excluding shipping costs (unless required by law), without undue delay and no later than 14 days after we receive the returned goods.
We may withhold reimbursement until we have received the goods back.
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### 5.4 Return of goods
You must return the goods without undue delay and in any event no later than 14 days from the day you communicate your withdrawal.
Return address:
Vilandes iela 12
LV-1010 Riga
Latvia
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### 5.5 Return costs
You will bear the direct cost of returning the goods.
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### 5.6 Condition of goods
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
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6. WARRANTY (LEGAL GUARANTEE)
Consumers are entitled to statutory warranty rights under EU law (minimum 2 years).
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7. LIABILITY
We are liable without limitation in cases of intent, gross negligence, and for damages resulting from injury to life, body, or health.
In cases of slight negligence, we are only liable for breach of essential contractual obligations.
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8. RISK OF LOSS
The risk of loss or damage passes to you only when you or a third party designated by you has taken possession of the goods.
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9. DATA PROTECTION
Your personal data is processed in accordance with our Privacy Policy [LINK].
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10. ONLINE DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
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11. APPLICABLE LAW
These Terms shall be governed by the laws of Luxembourg.
If you are a consumer residing in another EU country, you also benefit from mandatory consumer protection provisions of your country of residence.
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12. FINAL PROVISIONS
If any provision of these Terms is held invalid, the remaining provisions shall remain unaffected.