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Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item (or the last item of your order) to request a return, without giving any reason.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at nataegle@lamicosmetics.lu.  
Returns must be sent to the following address:

VILANDES IELA 12  
SIA LAMI COSMETICS, c/o LAMI COSMETICS SARL  
1010 Riga  
Latvia  

If your return request is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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Damages and Issues  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items  
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as opened or used beauty products), for hygiene reasons.

We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.

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Exchanges  
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.

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Refunds  
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at nataegle@lamicosmetics.lu.